See your business clearly before you build anything.

What it is

A two-layer visual tool. The Base Layer maps your operation: people (by role, not name), systems, customers, suppliers; it's not an org chart but a picture of the relationships and dependencies that make the business run. The Process Overlays trace your key processes across that base map, one at a time, from trigger to outcome. Together they give you something most businesses have never had: a clear, shared picture of how the whole thing fits together.

What you'll find

Concentration risk (processes that depend on one person), system gaps (manual steps that shouldn't be), handoff friction, hidden knowledge that lives only in heads, and decision bottlenecks. These become the starting inventory for every capability decision that follows.

How to use it

Two or three people who genuinely understand how the business runs, including someone close to day-to-day operations. 60 to 90 minutes for the Base Layer, 30 to 45 per overlay; four to six overlays usually reveals enough to start. A whiteboard or Miro/FigJam and sticky notes. The conversation while you build it is often as valuable as the map.

What comes next

The foundation for every other tool: the Hidden IP Audit, Three Horizons Mapper, Entry Point Prioritiser and Proof of Value Designer all build on it. You don't need a perfect map, just enough to build from reality rather than assumption.

Download

The kit includes a step-by-step build guide, a facilitated workshop format, a library of common process triggers/overlay templates, and an analysis framework. Download free →

Want Redgum to run it with you?

It's designed to be self-serve, but if the conversation surfaces more than expected, we can facilitate. Talk to us about a facilitated workshop →

"The conversation that happens while you're building the map is often as valuable as the map itself."

Building Capability, Ch 2

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