A system nobody uses is not a capability. It's a cost.
Assess whether your organisation is genuinely ready to adopt a new capability, and identify the gaps before they become problems.
What it is
Most builds focus heavily on technology and lightly on people: the wrong ratio. The technology can work perfectly and the capability still fail, because the people meant to use it weren't brought along, don't trust it, weren't consulted, or don't understand why their working life changed. This is a structured assessment of the human side: who's affected, who holds critical knowledge, adoption risk, and whether there's a real plan for training, documentation and role-change conversations before go-live.
What it covers
Who will be affected (not just direct users); who holds the knowledge (often the people most at risk of feeling bypassed); adoption risk scored across seven factors (capacity, trust from prior projects, advocates of the old way, consultation quality, training investment, internal champions, scale of change); the consultation check; training and documentation ownership; and planned role-change conversations.
How to use it
Before the build, during or just after initial consultation. Start with your Business Landscape Map: which roles appear on the most overlays (highest change exposure), which are held by one person (single points of failure), which sit closest to the customer (buy-in matters most). Someone who genuinely knows the team. 45 minutes. You'll produce a clear adoption-risk picture with a specific plan.
Download
Kit includes the audit workbook, a stakeholder engagement plan, a consultation workshop guide, a UAT checklist, and a role-change conversation guide. Access this tool
"Take suggestions at the start and earn buy-in at the end, but earning that buy-in requires being visible throughout."
Building Capability, Ch 9