Case Study: Lilydale Booklist Process

Short form

Booklist ordering that now delivers books to more than 25,000 students across 42+ schools each year, without Lilydale staff running the process by hand. After serving 10 schools for over 30 years, capability building took the business past 42.

The challenge

Lilydale had a clear vision: teachers should plan their booklists once, and students and parents should simply nominate their subjects and order the right books. The existing process could not carry that idea at scale. Coordinating lists by hand held the business back and left room for error every time a list changed.

What we built

We redesigned the system into a platform where teachers build up each year's booklist for every subject, and students nominate the subjects they are taking to receive the complete, correct list for their course. Teachers can start from last year's list rather than rebuild it, and the whole flow runs as self-service.

The outcome

Because teachers and students do the work themselves, Lilydale staff are no longer required to manage the process, and setting a list up once brings the error rate down to very manageable levels. Simple planning and ordering brings customers back year on year. For teachers it removes the effort of planning each year from scratch; for students and parents it takes the stress out of ordering the correct books and ebooks. The business now serves tens of thousands of students across dozens of schools with no proportional growth in admin.

Related

Suggested image

A parent and teenager at the kitchen table calmly confirming a booklist on a laptop, unhurried and everyday.